My husband and I bought over 3500 dollar couch and
love seat set 4 years ago. We purchased the exact models that his parent purchased 5 years previously. Needless to say in less then 12 months our couches looked 9 years old while my in-laws still look new! Our fabric had strechted, the cushions...boy oh boy...did they even sag and roll to the middle like bad! We had
snags popping up everywhere, seams coming apart. We photographed and cataoged over 28 points of detailed and obvious defaults. The service tech called out to investigate our complaint said our two golden retrievers did it. Oh my gosh...no he did not! YES HE DID. My dogs didn't een jump on him let alone where they een near or on our sofas, there wasn't even a smidgen of evidence! Long long story short. I am only 70 percent satisfied with our "repairs" and still do not find my couches to be what I expected. While they still service my
inlaws with gratitude and respect. We had been ignored and now forgotten, well except for the 1500 I still owe em! I hate haing to pay, so I drag it out. My advice...NEVER buy from SMITHE! At least upholstered furniture with cushions! I however will not buy anything from them since I felt that I was not respected nor satisfied for the money I spent!
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